"It is helpful to note the distinction between hearing and listening. 'Hearing,' says Professor John Drakeford, 'is a word used to describe the physiological sensory processes by which auditory sensations are received by the ears and transmitted to the brain. Listening, on the other hand, refers to a more complex psychological procedure involving interpreting and understanding the significance of the sensory experience.' In other words, I can hear what another person is saying without really listening to him" (Robert Bolton, People Skills, 1986, p. 32).

We hear with our ears, but really listening means engaging our minds. It takes focus and concern for the other person (Philippians 2:3).

Others will figure out when we're not really listening. They will be pleased when we respond and show we really understand.